BY BOOKING YOU AGREE TO OUR STUDIO POLICIES:

BOOKINGS

We require payment in full to secure a booking.

AVAILABILITY

The studios are open for bookings from 8am to 10pm Mon-Sun. We are available by phone from 9am - 5pm on weekdays. We do our best to answer emails and texts ASAP, 24/7.

CANCELLATIONS

If you cancel more than 48 hours before the start of the booking you will receive a full refund. If you cancel between 24-48 hours before the start of the booking you will receive a 50% refund. We do not issue refunds for cancellations within 24 hours of the start of the booking. Bookings start at the time of the reservation. If you arrive late and need to extend your booking past the scheduled end time, that will count as overtime.

NOISE POLICY

Noise must be kept to a respectable volume as we have other tenants and neighbors in the building.  Music should not be able to be heard from the hallways from outside the studio doors. Please coordinate with the studio ahead of time if you feel your booking may generate noise beyond a reasonable volume.

OVERTIME

Overtime hours are billed at the same rate per hour as the original booking (not factoring in any promo codes or discounts used).

You may extend into overtime if needed as long as it does not conflict with a booking after yours. Please note that we close at 10pm, so you may also not extend past that time.

You must be COMPLETELY wrapped by the end of your booking to avoid overtime hours being billed.  If you are still shooting and/or wrapping up when your booking ends, this will count as overtime.

CLEANING

The studios must be left the way you found it. All equipment must be put away, with trash brought to the trash bins. If the studio requires significant cleaning after your booking, a cleaning fee of $100 will be added.

THE USE OF GLITTER IS NOT ALLOWED. A cleaning fee will automatically be applied if glitter is used.

CONDUCT ON PREMESIS

Rooftop access is strictly prohibited. Attempting to access the roof will result in the building alarm being triggered.

Drug use is strictly prohibited.

Smoking/vaping of any substance is strictly prohibited anywhere within the building.

Alcohol consumption is not permitted.

DO NOT use the public areas (hallways, conference room, lobby, etc.) as an extension of the studio.  Filming and shooting is only permitted within the studio spaces.

Please do not drag any furniture or heavy objects across the floors.  Please ask if you need assistance moving anything.

LIABILITY 

The client hereby accepts full responsibility for the replacement costs of any damages or loss incurred during their time at Sergeant Creative Studios.

Sergeant Creative Studios is not responsible for any left or lost items in the studio.

RIGHT TO CANCEL AND REMOVE FROM PROPERTY

Sergeant Creative Studios reserves the right to cancel and remove an existing booking at any point, before or during a shoot, if deemed appropriate.